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FREQUENTLY ASKED QUESTIONS
Do you service commercial and residential buildings? We service both commercial and residential buildings. We provide service for single story family homes, to 60 story condos. If your building has a pump in it, we can fix it!
Which areas does your company serve? We provide service mostly within the GTA, but on certain occasions we venture out into surrounding areas.
Does your company provide free estimates? Yes, we provide free estimates for all of your pump, motor, PRV, and VFD problems. Reach out to us for a site inspection at the first sign of a problem!
How fast does your company provide service within your working area? We try our best to make it to sites as soon as possible; usually within the same day. Depending on the severity of the call, there may be variations within our response time. We also don't control traffic, and this is a major factor in our response time.
After diagnosing a problem, how long does it usually take to fix the problem? Most common problem with pumps can be fixed within a day. The limiting factor is usually the parts required to fix the problem. We have inventory for most pump manufactures, however, there may be delays with suppliers, and it may take longer to get parts that we don't have on hand. We will try our best to source out parts to rectify the problem as soon as possible.
Why is maintenance important for pumps? Like any mechanical device, pumps need regular maintenance to operate efficiently. Lack of maintenance can cause damage, reduce performance, or cause a pump to fail completely. Regular checks on seals, lubrication, and alignment can help prevent problems. This is why it is better to be proactive instead of reactive!
My pump won't work, what could be the cause? If one of your pumps is not working, there could be a couple of causes depending on the type of pump. Most often it is an electrical or motor problem. But there can also be a problem with the pump, which is causing the motor not to work. If your pump won't turn on, don't waste time! Give us a call!
My pump motor is running, but I don't have any flow or pressure. What's the problem? If you see that the motor is running, but there's no flow from the pump, your pump definitely needs service! The problem could be a seized or worn impeller, broken shaft, worn rubber insert, or a broken coupling. These problems require a technician to properly diagnose and repair.
I suspect a problem with one of my pumps, should I wait awhile before calling for service? Don't waste anytime if you suspect a problem with one of your pumps. A qualified technician should be called as soon as possible at the first sign of a problem. Being proactive can potentially save you money and stress.
Tenants are complaining about low water pressure in their suites, what could be the cause? Water pressure issues within your building are usually caused by the booster pump or a PRV. If the booster pumps aren't producing the correct pressure, the upper floors of your building will not have proper pressure. If your building has zones, the PRVs may be the culprit. Neglected PRVs will often fail and cause problems within your zones.
Why is my pump leaking? Should I wait to see if it stops? Your pump is most likely leaking from the mechanical seal. Most pumps are equipped with a mechanical shaft seal that prevents liquid from leaking pass the rotating shaft, and over time these seals fail due to wear. If the seal on your pump starts to leak, don't expect it to stop leaking. Depending on the severity of the leak and location of the pump, you may get away with leaving the pump to leak for awhile. However, it is highly recommended to seek service as soon as possible because a small leak will eventually become a big leak!
I hear noise from my pump, where is it from? Noise from a pump can be caused by a couple of things. The most common cause of noise are bearings in the motor. pumps such as small circulators and base mounted pumps, usually have bearings in the pump bracket, and they too can be noisy.
What should I do if the high level alarm for my sump pumps is on? If the high level alarm for you sump pumps is on, you need to act fast! First try and run the pumps in hand; this will only work if there is a problem with the floats. If the pumps won't come on in hand, it means there's a problem with either the pumps or the panel. Whether it is a pump problem or panel problem, you need to contact a technician as soon as possible, or you run the risk of a flood.